Service and Support

Our Services tailored to match your needs

Heidelberg Instruments offers in-depth expertise and service to ensure that your equipment consistently delivers maximum productivity.

We support our customers in the effort to maximize uptime and minimize cost of ownership of our products. Our service engineers based in our worldwide net of service offices are factory-trained and certified. We provide an in-depth understanding of the specific requirements of each piece of equipment we sell and continuously work on productivity improvements for your equipment. In addition to the standard after-installation service support, we offer:

Maximizing uptime is crucial for a cost-effective usage of any tool. We offer service contracts to meet the need for fast and efficient online and on-site support even after the end of the warranty period. Contracts range from support only to full coverage including all parts and can be adjusted to exactly match your needs.

The best performance of high-tech tools depends upon the overall care of your equipment: This is especially true vwhen it comes to maintaining operational stability, high throughput, and maximum uptime. All Heidelberg Instruments systems come with a standard 12-month warranty that includes the specifications (only with stable environmental conditions) as well as all parts of the system, excluding lasers. In addition, we offer customers a choice of up to 4 years of extended warranty coverage to help ensure an optimal system performance.

Various software and hardware upgrades are or may become available for our systems. These may serve to further reduce the cost of ownership, allow you to enter new markets and increase overall productivity. We constantly extend the range of available upgrades: That way, we make our continuous improvements available for everyone owning one of our systems, wherever possible.

Served by experts: Training with our service support, as well as the specialists of our Process and Application Laboratory, lets you take full advantage of our technical expertise and process knowledge.

Our worldwide service teams are there for you - reliable and flexible.

Heidelberg Instruments has 13 service locations in United States of America, Germany, Switzerland, Turkey, China, Taiwan, South Korea, Japan, Australia, and New Zealand.

Check out our map to see exactly where they are located. 


USA – Torrance

USA – Minneapolis

Germany – Heidelberg

Switzerland – Zurich

Turkey – Urla/Izmir 

China – Shenzhen

China – Nanjing

China – Chengdu

Taiwan – Hsinchu

South Korea – Daejeon

Japan – Yokohama

Australia – Melbourne

New Zealand – Palmerston North

We pride ourselves on offering dependable and adaptable service to meet your needs.

“We lost the laser on our DWL 66+. This tool is in nearly constant use in our lab, both for mask writing and for direct writing on substrates. Although a replacement laser was not available, Heidelberg was able to help us find a used laser and had a field service technician on site the following week.”

Eric Johnston, Director, Quattrone Nanofabrication Facility
University of Pennsylvania

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